Pc troubleshooting and maintenance guide 3 windows reports smaller capacity in the windows explorer tool and in the my computer window because it shows information about one partition on the hard disk drive at a time. Is it plugged securely into the network point on the wall. Following is a stepbystep windows 8 troubleshooting procedure. Basic troubleshooting for networkrelated problems in a uct residence. To add counters in system monitor, perform the following steps. I have listed 15 most common pc hardware problems and what your. First, youll learn about the 6step troubleshooting methodology. How to troubleshoot basic computer problems to fix your computer.
The figure lists some common probable causes for os problems. Removing, repairing and replacing faulty ram, hard disk or videographic card. If you are reading how to assemble a desktop pc personal computer, you are probably contemplating building or assembling a computer instead of purchasing one prebuilt or preassembled. Computer hardware troubleshooting in easy steps using mostly software download this page as a pdf document for troubleshooting computer hardware we will use the simplest tools included in windows operating system device manager, troubleshooting wizard a few commands, event viewer and windows memory test. Troubleshooting guide business pcs document part number. Well, gunslingers, although will make money in the short term, will be out of work in a short amount of time. The aim of this study is developing self learning expert system which is providing troubleshooting information about problems occurred in the computer system for the information and communication. While the computer is on, insert the documentation and diagnostics cd into an optical drive on the computer. Many of the common pc problems have a rather simple solution, and you. If the motherboard does not work, none of the other parts will either.
Bios of a system is specifically designed for a particular hardware. Dec 28, 2015 troubleshooting hardware can be a challenge, especially considering all of the things that could possibly go wrong. Every other computer part connects to the motherboard. Adding more memory can speed up your computer quite a bit, and its relatively cheap. Common problems and solutions for operating systems os problems can be attributed to hardware, application, or configuration issues, or to some combination of the three. Idenrfy computer hardware issuesproblems determine faulty. Note that this process doesnt center completely on software because its often hard to tell at the beginning whether the problem at hand is caused by windows 8 or by your pcs hardware. The expert system follows the same procedures as presented in the decision. Sep 04, 20 whether youre dealing with your dads decadeold computer or your own custombuilt gaming rig, troubleshooting pc problems is a part of everyday life. Some processes within hardware troubleshooting include. The ultimate computer repair guide hardware that is not part of the system unit is sometimes called a peripheral device or device. The troubleshooting process is a guideline to help you solve computer problems in an efficient manner.
Department of information science, jimma university, jimma. How to solve the 10 most common tech support problems. Part 1 select the contributor at the end of the page when it comes to hardware, some techs may have trouble figuring out what steps to take to troubleshoot and repair the internal and external components of a computer system. Before beginning any repair, back up the data on a computer. The figure lists the steps to verify full system functionality. First, youll learn about the 6 step troubleshooting methodology. The second stage is performing the actual repair or taking other steps that identifying the issue has made clear. Establish a theory of probable cause after you have talked to the customer, you can establish a theory of probable causes.
Software the instructions that tell the computer and computer networks what to do. Following these steps can help identify or solve most computer problems. Further reading hardware and software vendor contact information. Troubleshooting steps for when your mac wont print. Computer hardware troubleshooting in easy steps using mostly. Many computer problems appear more serious thanthey really are. Beep codes each bios manufacturer has a unique beep sequence, a combination of long and short beeps, for hardware failures.
Basic troubleshooting process for operating systems. Try to repeat the sequence of commands you performed before the problem occurred. Keep in mind that this is a select few of the thousands of questions and answers in our database see our troubleshoot definition for a general overview of the steps that should be taken while troubleshooting a computer. If the computer or display is not turning on, you can quickly determine that the computer has a connection or other hardware issue. Keep in mind that this is a select few of the thousands of questions and answers in our database. Mar 27, 20 this video will identify each piece of hardware that makes up a computer. An ebook reader can be a software application for use on a computer such as microsofts free reader application, or a booksized computer that is used solely as a reading device such as nuvomedias rocket ebook. Have a full house of social distancers working, gaming, streaming, and news binging, all at the same time. Document findings, actions, and outcomes in the final step of the troubleshooting process, you must document your findings, actions, and outcomes. Hardware and network troubleshooting, you will apply troubleshooting steps to a variety of problems. The term customer, as used in this course, is any user that requires technical computer assistance. This menu is the gateway to information about the systems makeup and configuration, as well as the entryway to the programs advanced diagnostic te st functions. Turn on the computer and select my computer control panelcompaq diagnostics. Building or assembling a desktop pc is a viable option for many people and may bring signi.
Fixing my computer is designed to be as easy and complete as possible. Examine the cables, connectors, and power cords to make sure theyre plugged in securely. Although there are unlimited possible combinations of hardware settings, you can trace most hardware problems to a relatively small number of causes. A tutorial on operating a computer to minimize hardware failure and boardlevel trouble. May 07, 2012 basic computer troubleshooting guide1. Contact a friend or associate who is knowledgeable in these matters. This introduction will give the student the basis knowledge to use multiple operating systems, identify the parts of a computer, and use logical steps in solving hardware and software problems. As the system proceeds through the post, most computers emit one beep to indicate that the system is booting properly. See if this causes the same response by your computer. Operating procedures to minimize maintenance problems. The system finds out individual components problem in hardware. When troubleshooting, power on the computer and listen. The computer repair course is used to introduce and develop the computer skills required by the student to complete class work in computer repair. Hardware troubleshooting is generally done on hardware equipment installed within a computer, server, laptop or related device.
When all else fails, restarting the computer is a good thing to try. The first step in solving a problem should be to identify the symptoms. Document everything that you try, even if it fails. Next, youll see how this methodology is applied to solving issues related to power, hardware components, displays, and printers. It may also be necessary to replace your computer with a new one, as it becomes unfeasible to upgrade very old machines continuously or after several years.
Troubleshooting process general troubleshooting theory. Troubleshooting guide computer diagnostic features accessing hp insight diagnostics you must boot to the documentation and diagnostics cd, as described in the steps below, to access hp insight diagnostics. How to troubleshoot basic computer hardware problems. Cleaning dusts from ram and video carts slotports and from cooling fan. When hardware fails, a number of messages and errors can occur during boot and in the operating system. Most people have at one time or another experienced a computer problem like the situations just described, and if you havent, chances are you will at some point. Pdf in computer domain the professionals were limited in number but the. Knowing where to start troubleshooting can save you lots of time.
Terms in this set 14 what is step 1 of the six step troubleshooting process. Follow the steps systematically to repair your computer specially in the hardware section as safety might become an issue. In the final step of the troubleshooting process, you must document your findings, actions, and outcomes. If youre having trouble with a specific piece of computer hardware, such as your monitor or keyboard, an easy first step is to check all related cables to make sure theyre properly connected. Basic troubleshooting guide faculty of medicine imperial. Devices that allow you to hear sound from the computer. And to be proactive in avoiding future crises, perhaps you can document issues so they can be. If it is a hardware problem, follow the steps in chapter 11. The first step in troubleshooting server problems is to determine whether the physical layer is functioning properly. How can you tell the difference between hardware and hacking. Eleven tips for troubleshooting software articles and howtos. The motherboard is the most important part of a computer. If that doesnt fix it, follow the steps in chapter 5 to find and. Quick troubleshooting guide iii contents chapter 1.
The figure lists the tasks required to document the problem and the solution. Close open programs and windows you are not currently using. Feb 19, 20 ebook is an electronic version of a traditional print book that can be read by using a personal computer or by using an ebook reader. The system learns new cases of the problem and provides support for decision making. Knowledge of computer hardware idenfy computer hardware issues problems determine faulty computer hardware know basic computer troubleshoong ps knowledge of operang system and device drivers idenfy hardware peripherals basic knowledge of safeguarding hardware apply the knowledge to repairmaintain a computer. We will demonstrate how to open it up, take it apart and discuss the make up of the mother board, and then put it back. If you do not have your product manual, you may be able to download a copy from the manufacturers website.
Rarp is particularly important to diskless nodes, which may not know their ip address when they boot. While every issue is like a unique snowflake, a significant number of issues can be resolved through common troubleshooting steps like rebooting the problematic machine, checking for dns and dhcp issues, checking the device manager for driver issues, cleaning up a machine, or checking firewall or proxy settings, etc. Computer hardware troubleshooting tutorials pc guide and tips. Computer syste m s hardware, software an d network conn ection face problems from t ime t o ti me and endanger th e functionality of the institutions. But if nobody on the network can connect to any other computer or to the internet, the problem is probably in a server, router, or other central device. Rom for research purposes, html and basic hardware and software troubleshooting skills, how to develop a booklet, how to make. Basic computer troubleshooting and preventive computer. Even with the most updated software and hardware, occasionally computers can malfunction. The network slot is located either at the back of the computer, or on the side, depending on your pclaptop. Here are some tips for troubleshooting some of the most common pc problems. Before you begin troubleshooting problems, always follow the necessary precautions to protect data on a computer. There are two major stages in the troubleshooting process.
How can i get the list of common tasks on the left side of every folder window. The information obtained by the utility is useful in troubleshooting computer problems, and streamlines the service process by enabling quick and easy identification of computer configurations, which is the first step in resolving service cases. Regular preventive maintenance reduces hardware and software problems. General troubleshooting techniques the key to successful troubleshooting is to follow a logical problemsolving. The first step to fixing a slow computer is to verify that your machine is the actual source of the problem. In this video, youll learn about some of the most common hardware problems. With this sort of system in place, and knowledge learned working through previous computer problems, youll be able to knock out computer problems more efficiently as you gain more experience. Computer hardware troubleshooting tutorials pc guide and tips as you know, is getting most of the traffic from search engines to find solutions for networking and hardware related issues. Computer troubleshooting is essential to fixing technical issues. If your work results in data loss for the customer, you or your company could be held liable. Basic troubleshooting techniques freedom high school systems management. Sorting hardwaresoftware configuration problems one of the first steps in troubleshooting a computer problem or any other programmable system problem is to determine whether the problem is due. The pc troubleshooting process, step by step dummies.
This can solve a lot of basic issues you may experience with your computer. Now that you are so well equipped, you are ready to embark on the systematic journey. Below is a brief overview of the basics of troubleshooting a computer problem. Make sure all of your cords are connected properly. Hardware workstations, servers, printers, and network devices software operating systems and applications network diagram detailing cabling and showing the location of all hardware devices. The computer goes blank before the word document was saved. Basic computer maintenance and troubleshooting techniques. The figure is a list of openended and closedended questions to ask the customer. Sorting hardware software configuration problems one of the first steps in troubleshooting a computer problem or any other programmable system problem is to determine whether the problem is due. Below is a listing of commonly asked computer questions and answers and basic troubleshooting steps for operating systems, software, and computer hardware.
Is the problem a failure to connect to a particular computer through the network, or an. Although data protection is not one of the six troubleshooting steps, you must protect data before beginning any work on a customers computer. Mar 18, 2020 troubleshooting steps for when your mac wont print march 18, 2020 apple, mac kelsey jezbera theres little more frustrating than being unable to print a document when you need it. If youre having trouble with a specific piece of computer hardware. Basic troubleshooting for network related resnet problems. A computer internet course for older adults module 1 handouts. Internetworking troubleshooting handbook, second edition 1587050056 7. Hardware troubleshooting techniques tr oubblleesshhooottiinngg auussiinngg llooggiiccall rreeaasoonniinngg what will you be, a gunslinger or a great technician.
Pdf self learning computer troubleshooting expert system. Computer systems hardware, software and network connection face problems from time to time. Once you start troubleshooting, you may want to write. Post is a set of procedures that a computer runs through each rme it is turned on.
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